Frequently Asked Questions
Your Questions Answered
Order & Payment
1. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods for your convenience.
2. Can I change or cancel my order after it's been placed?
You can change or cancel your order within 24 hours of placing it. Please contact us immediately to assist you.
3. How will I receive confirmation of my order?
Once your order is placed, you’ll receive an email confirmation with the details of your purchase.
4. Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment information is safe and secure.
5. Do you offer gift wrapping or special notes with orders?
Yes, we provide optional gift wrapping and the ability to include a personalized note at checkout.
Shipping & Refund
1. What are your shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary by location and will be shown at checkout.
2. What is your return and refund policy?
We accept returns within 30 days of delivery for unused and undamaged items. Refunds will be processed once we receive the returned product.
3. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.